2018 Fall Seller Update

See What’s New

Changes at a glance

Do you sell internationally on eBay? We’ll be introducing changes on our international sites which can affect your cross-border transactions.

Here’s a summary of the most important topics:

eBay.de eBay.fr eBay.it eBay.es eBay.com eBay.co.uk
Listing against eBay catalogue - - -
Tyre item specifics - - - - -
Returns changes - - -
Fee changes - -
Improvements to our after-sales processes
Non-secure HTTP content blocks
Duplicate listing policy reminder - -
European sales booster expansion - - -
Item condition updates - - - - -

The links below lead to announcements in the local language.

Listing against the eBay catalogue on eBay.de, eBay.com, eBay.co.uk

As a reminder, matching listings with products in the eBay catalogue will be required for a select number of product lines starting on 15 August 2018. Any listings that require updating will be highlighted in both My eBay and Seller Hub. We strongly encourage you to begin updating your listings in mid-August to comply with the requirement so that there are no interruptions to your eBay business.

Check details: eBay.de, eBay.com, eBay.co.uk

Fee changes on eBay.com

Reserve price, Subtitle, and Value Pack feature fee increase

Starting September 15, 2018, the feature fee for Reserve price will increase to either $5 or 7.5%, whichever is greater and the Reserve fee cap will increase from $100 to $250. In some Business & Industrial categories, the feature fee will remain at a flat fee of $5.

The feature fee for Subtitle will increase from $0.50 to $1 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150, and from $1 to $3 for listings with an item price of more than $150. For 30-day duration and Good 'Til Cancelled listings with an item price up to $150, the feature fee will remain unchanged at $1.50. For 30-day duration and Good 'Til Cancelled listings with an item price of more than $150, the feature fee will increase to $6.

The feature fee for Value Pack will increase from $0.65 to $1.15 for listings with 1-, 3-, 5-, 7- and 10-day listing durations and an item price of up to $150, and from $1.30 to $3.15 for listings with an item price of more than $150. For 30-day duration and Good 'Til Cancelled listings with an item price up to $150, the feature fee will remain unchanged at $2. For 30-day duration and Good 'Til Cancelled listings with an item price of more than $150, the feature fee will increase to $6.50.

Changes to Insertion fee credits for auction-style listings that sell

Starting October 4, 2018, unlimited insertion fee credits for auction-style listings that end in a sale will be available exclusively to US and Canadian Store subscribers with Basic, Premium, Anchor, and Enterprise Store subscriptions. Starter Store subscribers and non-Store sellers will no longer receive these insertion fee credits. Only listings created after you sign up for a Store subscription will be eligible for a credit.

Media price increase

Starting September 15, 2018, the final value fees for Books, and DVDs & Movies categories will increase from 9.15% to 12% for Store subscribers and from 10% to 12% for non-Store sellers.

Starting September 15, 2018, the final value fees for the Music category will also increase from 9.15% to 12% for both Store subscribers and non-Store sellers, with the exception of the Records category, which will remain at 9.15% for Store subscribers and 10% for non-Store sellers.

Check details: eBay.com

Fee changes on eBay.co.uk

From 6 September 2018, we're increasing the fee for our subtitle feature from £1 to £2, per listing. This applies to listings in all categories, except Motors.

Check details: eBay.co.uk

Fee changes on eBay.de, eBay.it

Check details for: eBay.de, eBay.it

Improvements to our after-sales processes

  • eBay.de, eBay.fr, eBay.it, eBay.es, eBay.co.uk: We’re providing you with more visibility into “Item not as described” and “Item not received” requests in the form of a dashboard on Seller Hub.

As a reminder, starting October 1, 2018, if you have very high rates of "item not as described" returns you may be subject to additional 4% final value fee in affected categories based on the Service Metrics policy. Maximum fee caps do not apply to the additional 4% final value fees.

  • eBay.de: Starting from 2019, we’ll require you to upload tracking information in order for eBay to protect you against claims.
  • eBay.com: Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.
  • eBay.co.uk After 26 September 2018, you’ll be required to upload tracking information onto the site within the estimated delivery date, in order for eBay to protect you against “Item not received” claims.
  • eBay.de: As of October 2018, the number of days that you’ll have to respond to and accept a return request or “Item not received” request is changing from 10 calendar days to 3 business days.

Check details: eBay.de, eBay.fr, eBay.it,eBay.es, eBay.com, eBay.co.uk

Non-secure HTTP content blocks

Security and data protection is a key priority at eBay, and for the past year we’ve been working with you to comply with Google’s HTTPS requirements. In late January 2019, we’ll start blocking listings that contain non-secure content to make sure we’re up to date with the latest security requirements.

Check details: eBay.de, eBay.fr, eBay.it, eBay.es, eBay.com, eBay.co.uk

Duplicate listing policy reminder

We’d like to remind you that having or creating duplicate listings is against our policies, as it negatively impacts the shopping experience on eBay. From July 2018, sellers with duplicate listings have started to see a loss in visibility for their inventory.

Check details: eBay.de, eBay.fr, eBay.it, eBay.es

"New other" item condition label and definition updates on eBay.com

Starting October 15, 2018, we will begin automatically updating existing listings in the Electronics, Home & Garden, Health & Beauty, and Musical Instruments categories with a "New other" item label to a new "Open box" label and definition. An "Open box" label will apply to items that are in excellent, like new condition with no wear. The item may be missing the original packaging or protective wrapping, or may be in the original packaging but not sealed. The item includes original accessories and may be a factory second.

Also starting October 15, 2018, we will begin automatically updating existing listings in the Business & Industrial category with a "New other" label to a "Like new" label and definition. A "Like new" label will apply to items that are in excellent condition with no functional defects. The item may have been used for testing or demo purposes, and may be missing the original packaging. It may include warranty and accessories found with the original product.

Check details: eBay.com

Tyre item specifics on eBay.de

To ensure that your tyre listings can be found more easily, we’ll soon require you to also use item specifics on your Good 'Til Cancelled tyre listings.

Check details: eBay.de

See all details of changes for sellers on international eBay sites: