eBay strives to provide buyers with excellent customer service. To help ensure this, eBay has put minimum performance standards in place for sellers. Based on how you're rated according to our standards, you’ll be assigned one of the seller performance levels.
Your seller performance level is calculated by looking at your 3 key seller performance measures:
Your seller performance level is calculated according to specific seller performance measurements and metrics, which are updated daily.
eBay assesses your seller level on the 20th of each month, based on your sales history and the quality of service you provide to your buyers. You don't need to provide any documents for it.
If a seller has had 400 or more transactions in the last three months, seller performance is evaluated over that three-month period.
If a seller has had fewer than 400 transactions in the last three months, seller performance is evaluated on the past 12 months.
eBay sellers are assigned one of the following seller levels:
Falling below standard may result in your listings being ranked lower in our search results. It can also lead to partial or even complete restriction of your sales activities.
Your seller rating can fall Below Standard if your cases closed without seller resolution is above the minimum standard.
Your seller rating will remain Above Standard and will not fall if you only don’t meet the late shipment rate minimum standard.
Top Rated and Top Rated Plus makes you eligible to receive a prominent Top Rated Plus seal on qualifying listings, which enables buyers to shop with an increased sense of confidence. In addition, these levels improve search results.
As a Top Rated Plus Seller you have an additional 20% discount that will be applied to final value fees (this applies to the final item price only, not to shipping costs).
To check your current seller level in My eBay:
To become a Top Rated Seller, you'll need to have an eBay account that's been active for at least 90 days.
Your seller's performance has to meet performance standards requirements on eBay. You'll need to:
You can become the Top Rated Seller on ebay.com as well as on local eBay sites such as on ebay.co.uk or ebay.de based on transactions with buyers in these countries. Each site has a regional performance standard program. eBay has four regional performance standard programs.
Top Rated Seller status is displayed on the Seller Dashboard. If you are a Top Rated Seller, the Top Rated Plus seal will only be displayed in the listings if they:
If you are a Top Rated seller and all your listings meet these requirements, you can qualify for Top Rated Plus benefits.
There are some exceptions to this rule.