export.ebay.com

Shipping Best Practices

Get your item to your buyer. You've got choices.

Offer free shipping

Buyers love free shipping and they expect it when they shop online.

In fact, buyers are more likely to choose an item with free shipping over an item with a shipping charge even if the total cost is the same.

Offer free shipping by incorporating the cost of shipping into the item's price, and give buyers what they want!

To offer free shipping to USA choose Economy Shipping from outside the US and tick Free shipping.

Free shipping screenshot

To offer free shipping worldwide choose Economy International Shipping and set Cost to $0.00

Free shipping worldwide screenshot

Offer expedited shipping options

Increase sales and deliver great customer service by offering free standard shipping as your first shipping option and expedited services as additional options for buyers who'd like it.

Note that seller fees are based on your first shipping option, so you won't pay a higher final value fee if your buyer selects a higher-priced shipping option.

To offer expedited shipping to your listings create your Rate table or select a Flat rate for the regions.

Expedites shipping 1

Eexpedited shipping 2

Or you could create Shipping policies and Tariffs in ebaymag.com

Maintain your shipping service promise

Provide a great customer experience by using the class of shipping service you promised in your listing. If you use a slower shipping service than the one you offered, your items may be delivered later than your customer expects.

Upload tracking information

Build trust with your buyers by always keeping them informed. When you upload your item's tracking information, your buyer can stay up-to-date on the whereabouts of their order. Buyers feel more confident and at ease when they can keep an eye on where their package is or its estimated arrival.

You could also upload tracking info from the Orders tab on ebaymag.com